Frequently Asked Questions
(And my very best efforts at answering them)
- Will you wind my yarn for me? Absolutely! The gradient yarns are always wound prior to shipping. If you'd like your non-gradient skein wound for you, please just include a note with your order or send an email prior to shipment. I'll be happy to wind your yarn at no charge. Please note, however, that once yarn is wound by request it cannot be returned (unless the yarn is defective, of course), and winding may add up to 24 hours to shipping time.
- Can I pull from the center/work from the outside of a cake? Yes to both! I use a top-of-the-line ballwinder to wind all cakes, which results in extremely neat and easy-to-use cakes. My personal preference is to pull from the center (even with Silk Lace!) but many customers prefer to work from the outside, especially with lace-weight yarns. They work equally well either way.
- What's ATK's policy on knots? Industry standard is that up to two knots per 100 g is acceptable. I aim for zero knots every time, but this is not always realistic - sometimes knots are already in the yarn from the mill, sometimes one cone of yarn does not have quite enough on it to make a full skein, and occasionally the yarn breaks during the dyeing process. Any skein that has more than one knot per 50 g/ 2 oz (or two per 100 g/ 4 oz, etc.) will be noted as such and marked down accordingly. I would estimate that more than 90% of skeins have no knots, and 99%+ have less than two knots. Gradients are more likely to have knots, because the yarn is put through many more steps in that process (and thus there are many more opportunities for yarn to break), however these are still marked down per the above guidelines.
- How do the Gradients work, exactly? Gradients are dyed using a special technique that allows them to change color extremely gradually. Instead of stripes or blotches of color, Gradients consist of solid colors that very smoothly blend into each other as the skein progresses. When working with a Gradient you'll enjoy seeing these same slow color changes gradually unfold in your project.
- I see two cakes of yarn in some photos - what exactly am I getting with my order? In the photos that give examples of our colorways you'll often see two cakes shown. These are identical skeins that have been wound "opposite", to give the best possible sense of how the colors interact and how they will appear in your finished object. When you order yarn, all the yardage is contained in one cake, with each color appearing only once in the gradient. The exception to this is our Sock Sets, which are a pair of Mini's sold together and wound identically - these are designed for matching gradient socks, but also work great for matching sweater sleeves (when used with a larger skein for the body), matching mittens, or two halves of a center-out scarf.
- What projects work best for Gradients? The key to getting a gorgeous project with gradient yarn is to choose a pattern that's well suited for it. In general shawls, scarves, cowls, skirts, and hats are great gradient-friendly projects while sweaters, tops, mittens, and gloves are more challenging; even within those categories, though, there are going to be patterns that are perfect and some that just won't work. So what to look for? Seamless and one-piece, with no sections that require putting stitches on waste yarn or picking up stitches, are the hallmarks of a good match (many shawl patterns and most scarf patterns, for example, simply start on one end and work to the other with no breaks in the yarn). Top-down tops and sweaters may fit these criteria, or may be workable by slightly fudging the pattern (Sugar Maple is a good example of a sweater pattern for gradients, and I've knitted a Pull Me Over short-sleeve sweater in a gradient as well). Top-down sleeved sweaters may be achieved by using one larger gradient skein for the sweater body and two Mini's for the sleeves. Another important tip: you'll get the most out of a gradient by matching the yardage of the project as closely as possible to the yardage of your skein. This allows you to get the full effect of the color transition without losing the final segment of color. For this reason patterns written especially for ATK yarns, as well as patterns that are easily adjusted to use extra yardage, are highly recommended. So two rules of thumb - look for patterns where you never break the yarn until you're finished, and with yardage requirements that closely match your skein size. For crocheters, similar rules apply - projects worked in the round or back and forth in rows are a good fit, while motifs and other projects worked in pieces are not as conducive to gradients. Some patterns would look fabulous in a gradient but don't fit these criteria - often using either two skeins (for example, 2 standard-size skeins instead of 1 XL skein) or using a Coordinate will give you enough flexibility to make these patterns workable.
- My yarn has arrived, but it doesn't match my monitor/isn't quite what I wanted - what can I do? I do my best to make returning your yarn as simple, and fair, as possible. If you change your mind about your yarn for any reason in the first 60 days you can return it for a full refund (including original shipping charges, but not including return shipping costs), or exchange it. Just let me know that you're returning it, and as soon as it is received your refund or exchange will be processed. The only caveat is that yarn must be returned in original condition - yarn that has been used (including wound if it was sold in a skein, whether it was wound by you or by me at your request), smells of anything it shouldn't (smoke, pets, perfume, etc.), or is otherwise not in the condition it was sold in will not be refunded. If there is a problem with your yarn, please let me know as soon as you are aware of it. These situations are rare and generally best handled on a case-by-case basis, so please contact me with as much information as you can about the issue and we can work together to find the best possible resolution. There is no 60-day time limit on refunds or replacements of defective skeins, and generally options include a full refund or a replacement skein (with all shipping costs paid by ATK).
- Can you do a custom colorway/custom skein size that you don't have on the website? Unfortunately, no. While trying to offer the broadest range of options possible, there are limits to what I can do while maintaining a high-quality product at a reasonable price. I am always open to suggestions though - if you have an idea for an ATK colorway you'd love to see, please feel free to send me a message.
- I have ethical/environmental concerns about the sources of yarn (or I'm just curious). How can I find out more about the sources of ATK's yarn, or the environmental impact of ATK? Great questions! The short version is that we work primarily with a small, family-owned-and-operated business in New York to acquire most of our yarns (SilkLin and Socklove come from a Canadian company). The wool/yarns are imported from a variety of places - I think ATK features about the best of what the world's fiber has to offer. For those who are wondering, it is likely that some of our merino comes from Australia, which means that some of it may indeed come from mulesed sheep. One of the best parts of running my own business is that I can let my conscience guide my work, and I have thought long and hard about this issue (along with carrying silk, which results in the death of the worm inside the cocoon). Being an animal owner and lover myself, and having been a vegetarian the majority of my life, I am sensitive to these issues; living in a rural area and keeping hens, I'm also pragmatic about the blind indifference of nature to my personal preferences. Merino sheep in Australia have a good chance of dying in a horrific manner if flystrike isn't averted, and mulesing is the most effective prevention until selective breeding eliminates the skin folds that make them susceptible . I personally lost a hen to flystrike in a matter of a few hours, and I wouldn't wish it on the worst person in the world. I also believe that sheep farmers in Australia do care about their animals, and are smart enough to know that happy healthy sheep grow better-grade wool (they do, and it's worth more money - so it's a no-brainer for a farmer). As a practical matter, removing merinos from Australia would not only be a severe economic problem, it would result in slaughtering all those wonderful sheep. Similarly, I'm comfortable with silk because insects' reproductive strategy is based around the fact that nearly all offspring will die before producing offspring themselves; if they didn't, the entire population would shortly starve to death. And without silk, the bombyx species of moth (which produces mulberry silk) would immediately become extinct as it cannot exist in the wild. I would never attempt to convince anyone else to share these opinions, but these are the reasons why I am comfortable carrying these fibers. ATK's environmental impact is constantly being examined for ways to reduce it, but of course there is an impact nonetheless. My water comes from a well behind my house and waste goes into a septic system in front of my house, so I have a very vested interest in maintaining a happy balance on both ends. Dyeing yarn uses a large amount of water (probably the single greatest impact of any dyeing operation), so I take a number of steps to reuse water whenever possible: soak water and rinse water are reused until no longer clean, and I dye multiple batches of a colorway at a time to reuse that dye water. Harsh cleaners are never used anywhere in my house, certainly not in the dye studio, and yarn is rinsed with biodegradable and hypoallergenic unscented detergent (the same thing I wash all my own handknits with). The dyes we use are manufactured without using or producing heavy metals. The acidic wastewater that dyeing produces is neutralized with baking soda before going down the drain. The main sources of trash in the studio are latex gloves to protect my hands from dye, and plastic wrap to wrap up yarn for steam-setting. To reduce the waste from these as much as possible gloves are rinsed frequently and worn until torn or stained, and several yarns are dyed at a time to maximize the yarn dyed from each yard of plastic wrap. I also use a lot of newspaper to provide a clean surface to dye on; I use surplus unread newspapers as my source for these, and they are recycled once they become stained. Electricity powers the stove that heat-sets the yarn, the skein winder, and ballwinder; energy used on the first two is conserved by heating/winding at maximum capacity. While a full run-down of all possible issues is beyond the scope of this FAQ, I hope I've provided at least a general sense of how ATK operates. I also always welcome questions about any aspect of my business - feel free to use the Contact Us form and ask away!